GroceryHub is an online grocery platform based in the Netherlands, offering a wide range of food products, household essentials, and more, at affordable prices and with the convenience of home delivery.

To place an order, simply visit the GroceryHub’s website, browse through our wide range of product selection, add items to your cart, and proceed to checkout. You can either opt for a pickup option or you can provide a delivery address. Then choose a payment method to complete your order.

Creating an account is simple. Click on the 'Create account' button on our My Account page, fill in the required details, and set a password. An account will help you track orders, save your address, and enjoy a faster checkout experience.

We provide delivery across the Netherlands, Belgium, Luxembourg, Germany, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. For detailed information on delivery, including estimated delivery times, please refer to the Shipping & Returns section on our website.

Orders placed by 02:00 pm on weekdays are typically shipped the same day. In high-demand situations such as festive seasons and during black friday sales, it may take up to two business days or more. Any orders after Friday 2:00 PM & on weekends will be shipped on Monday. Further shipping timings are mentioned in the shipping and return page.

After your order is dispatched, you will receive an email with the tracking details. You can reliably track your order through our delivery partner, Post NL, using the information provided in the email. This allows you to stay updated on the delivery status of your order.

Yes, the shipping rates may vary based on the box weight and order volume. We'll communicate any additional packaging requirements and associated costs via email if it's beyond standard orders.

If you miss a delivery, we will first attempt to leave your parcel with a neighbor. If unavailable, a note with a reschedule code will be left for you to arrange a new delivery time. A second missed delivery will result in your parcel being held at a nearby PostNL Pickup Point in your area for three weeks.

You can return food items within 7 days and non-food items within 14 days of delivery, in compliance with Dutch regulations. Refer shipping and returns policy .

To return an item, please email us at info@groceryhub.nl with your order number and also the reason why you want to return. We’ll sent you a Retour shipping label which will enable you to return your order free of charge.

Opened or used goods, perishables, and items beyond the 7-day period for food and 14-day period for non-food items are non-returnable & non-refundable. Also, insufficiently stamped returns will not be accepted. If the goods reach you in damaged condition, please contact us via email with a picture of the damaged goods.

We deliver to most mainland areas. Island deliveries may incur additional costs. Please reach out to us for specific inquiries regarding island delivery.

We accept a variety of payment methods, including credit/debit cards, PayPal, and iDEAL.

Yes, our customer support team is available to assist you with any queries or issues. You can contact us via email: info@groceryhub.nl , phone: +31 610645690.

Our offers are the best in the Netherlands. We also offer various discounts and special offers periodically. Please subscribe to our newsletter or check our website for current promotions.

No, there is no minimum order value for delivery at GroceryHub. We are committed to serving all your needs, regardless of order size. For specific details on delivery charges, which may vary by location, please refer to our delivery information page.

Yes, you can amend or cancel your order within 1hr after it has been placed. To request an amendment or cancellation, please email us directly at info@groceryhub.nl with your order details and specific request.

We prioritize Quality in all our products. Our items are stored in optimal conditions and regularly checked. We also work closely with suppliers to ensure fresh & quality produce is delivered to you.

Your privacy and security are of utmost importance to us. We use advanced encryption and security measures to protect your personal information.

We collect various types of personal information, depending on your interaction with our site, services and the customer support. This includes basic contact details, order information, account details, & your shopping preferences.

Your personal information is used to provide products and services, process payments, fulfill orders, provide customer support, manage your account, and for marketing and advertising purposes. We also use it for security and fraud prevention.

Yes, we use cookies and similar technologies to improve our site and services, understand user interactions, and tailor our advertising. You can choose to set your browser to remove or reject cookies, but this may impact your user experience.

We may disclose your personal information to third parties for legitimate purposes, such as vendors performing services on our behalf, business and marketing partners, and as required by law or in connection with business transactions.

Yes, you have the right to direct us not to sell or share your personal information, especially for targeted advertising purposes. You can exercise this right on our site or by contacting us.

Depending on where you live, you have the right to request access to, deletion of, or correction of your personal information. Please contact us to exercise these rights.

While no security measures are perfect, we take significant steps to protect your information. However, we recommend not sending sensitive or confidential information through unsecured channels.

We retain your personal information for as long as necessary to maintain your account, provide services, comply with legal obligations, resolve disputes, and enforce our policies.

If you have any complaints or concerns about our privacy practices, we encourage you to contact us directly. We are committed to addressing and resolving any issues as quickly as possible. Please email us at info@groceryhub.nl or call us, and we will do our utmost to promptly address your concerns. Your satisfaction and privacy are our top priorities.

We welcome & value your feedback! You can leave product reviews & your feedback on our website or contact our customer service team to share your experience. We are open to any suggestions as well.

Yes, we offer bulk buying options for businesses and events. Please contact our customer service or email us with your requirement for more information and to place bulk orders.